If you used the Warranty Self-Service tool and believe the results are inaccurate, please submit a Warranty Coverage Check Eligibility Review Request.

Click here to see where your part can be repaired 

• Place your order in the portal in Online Ordering.
• Print paperwork, and put it in the box.
• Ship the unit to Designated Repair Station,
• Upon induction, warranty terms will be validated, and unit will be repaired under warranty as applicable.

For channel partners 
 

• Please use Online Ordering and select AOG option upon checkout. 
   

For airlines customers and BGA operators 
 

• Call us US Toll free number +1 602 365 3099800-601-3099, and select Option 4 for AOG, or 
• Send an email to AOG@@honeywellaerospace.comHoneywell.com and attach PO including the below required information. 

Required information 
 

• PO states “AOG” and “Warranty Requested” 
• Aircraft make/model 
• Aircraft serial number 
• Aircraft registration tail number 
• Operator/end-user name and address 
• Location of grounded aircraft 
• Next scheduled flight/minimum equipment list (MEL) expiration date 
• Any additional details regarding the aircraft's current situation 
• Part number and current serial number (if the part is serialized) 
• If the part is non-serialized, include the invoice number that the part was purchased on 
• If the component is part of an engine/APU, provide engine/APU part number and serial number 
• If applicable, provide the TSN or CSN 

Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide: 

• Part number 
• Serial number 
• Invoice number (if non-serialized) 
• Customer name 
• Aircraft serial number 
• Aircraft registration tail number 
• Aircraft model 
• Engine/APU part number (if applicable) 
• Engine/APU serial number (if applicable) 
• TSN or CSN (if applicable) 

Go to our Maintenance Service Plan FAQs.

 Fill out this webform and the team will reply to your Case. You should receive an email response from the Case or you can also view the response in Case Management.