Maintenance Service Plans (MSPs)

Coverage under your MSP contract depends on the product type and is defined in your contract and supporting documentation.

Engines and APUs

Coverage for engine and APU components is defined in the Illustrated Parts Catalog (IPC) and your MSP agreement. 

• Covered components eligible for scheduled maintenance and repair are listed in the IPC.
• You can purchase or access the IPC through the MSP Portal.
• For additional assistance, contact your authorized Channel Partner, who can help review coverage detail.
• If Honeywell is directly supporting the event (including AOG situations), the appropriate Honeywell team can review applicable IPC coverage on your behalf.

Avionics and Control Systems

Coverage for avionics and control systems is outlined in your MSP agreement by part number.

• Eligible part numbers and approved alternates are specified in the contract. 
• Customers and dealers can verify coverage by using the “Check Coverage” feature in the Contracts section of the MSP Customer Portal. 

To enroll a new aircraft or remove an aircraft after a sale, please contact the appropriate Honeywell team based on the product type:

• Engines and APUs: Email MSPContracts@HoneywellAerospace.com
• Avionics and Control Systems: Email MSPAvionics@HoneywellAerospace.com

For unenrollment due to sale, please include a signed Bill of Sale with your request. A Honeywell representative will assist with next steps and confirmation.

If Honeywell inventory is not immediately available during an AOG event:

• Ensure an AOG order and case are opened with Honeywell.
• Honeywell will work to expedite repairs or identify alternate sources where possible.
• If you identify a thirdparty part, contact Honeywell AOG with the case number and part details for review and approval.

To remain eligible for MSP coverage, do not purchase thirdparty parts without Honeywell approval. When approved, Honeywell may procure the part on your behalf to avoid customer outofpocket expense.

If you think a part or service you paid for should be covered under your MSP contract, start by gathering your invoice and contract number, then follow the guidance below.

Engines and APUs

• Contact your Customer Service Manager (CSM) with your invoice details and contract number.
• If the purchase was made through an authorized service center or Honeywellapproved provider, the service provider can submit the MSP claim on your behalf.
• If the part was purchased from a third party, include Honeywell authorization to procure from that source.

Avionics and Control Systems

• Contact your Credit Analyst to dispute the invoice if the item is covered.
• For obsolescence questions, email MSPAvionics@HoneywellAerospace.com.
• For labor warranty claims, submit a claim through the Warranty Claims & Authorizations section of the portal.

Your MSP contract may be placed on PAR for a few common reasons. Most can be resolved quickly by taking the actions below.

Engines and APUs

Common reasons include:

• Usage reporting overdue (no hours reported in the last 45 days)
• Outstanding invoices (45 days past due)
• Aircraft transfer in progress
• Contract expired

What to do:
Log into the MSP Customer Portal to ensure payments and usage reporting are current. 
For assistance:

• Billing: MSPCollections@HoneywellAerospace.com
• Transfers or renewals: MSPContracts@HoneywellAerospace.com

Avionics and Control Systems

Common reasons include:

• Outstanding invoices (30 days past due)
• Aircraft transfer in progress

What to do:
Log into the MSP Customer Portal to review billing status and contracts. 
For assistance:

• Billing or credit questions: contact your Credit Analyst or email MSPAvionics@HoneywellAerospace.com

Labor coverage under MSP varies by product type and is subject to plan terms and authorization.

Engines and APUs

MSP includes labor allowances for many common maintenance events, such as:

• Troubleshooting
• Hot Section Inspections
• Line Replaceable Unit (LRU) replacements
• Other covered maintenance activities

Labor coverage and eligibility depend on the specific event. For details, please contact your authorized Channel Partner.

Avionics and Control Systems

• MSP Avionics includes up to $500 USD in labor coverage per event.
• For the Pilatus platform, coverage is up to $750 USD.
• Labor requests must be submitted by an Authorized Service Center through the customer portal

   

Engines and APUs

• Contact MSP Sales at MSPsales@HoneywellAerospace.com to request a quote.

Avionics and Control Systems

• Customers:Email MSPAvionicsSales@HoneywellAerospace.com to request a quote.

   

• Dealers: Sign in to the customer portal and submit a request using the MSP Quoting Tool

   

If you don’t already have access:

1. Go to HoneywellAerospace.com, click Sign In, then Register.
2. After registering, email Champs@HoneywellAerospace.com with:
   • Your registered email address
   • Your MSP contract number

Your account will be linked to the contract, and you’ll be notified once setup is complete. 

• Engine and APU hours must be reported monthly by the 10th.
• Invoices are issued and due by the 15th of the month, per contract terms.

• Navigate to the MSP Engines and APU Contracts & Reporting Portal and sign in
• Enter the hours to be reported using the TSN (Time Since New) or Usage Hours fields.
• Follow the onscreen prompts to submit your monthly hours.

Reporting special cases

• Future months: You may report up to two months ahead of the current reporting month.
• Partial months: You can report both installed equipment hours and rental hours in the same monthly submission.
• Rental assets: On the reporting page, select “Rental Installed” (blue link) and follow the prompts.

Payment options and steps vary based on your MSP coverage and contract type.

Engines and APUs

• Sign in to the MSP Reporting Portal and select View Invoices.
• Submit payment via wire transfer.
• Within 24 hours of payment, email wire and remittance details to MSPCollections@HoneywellAerospace.com.

Avionics and Control Systems

• Dealerissued contracts: Contact your dealer directly to make payment.
• Honeywellissued contracts:
  • Sign in to the MSP Reporting Portal and select View Invoices.
  • Credit card payments are accepted up to $99,000 USD.
    • For credit card payments above this amount, contact MSPAvionics@HoneywellAerospace.com.
  • Wire and check payment instructions are provided on the invoice.

If you identify an issue with an MSP invoice:

• If the invoice is unpaid, you can cancel it directly in the customer portal. You will then be prompted to resubmit the correct hours.
• If you are unable to cancel the invoice online, please email Champs@HoneywellAerospace.com for assistance.

If you believe your MSP rate is incorrect, contact Honeywell to request a review:

• Email MSPContracts@HoneywellAerospace.com, or
• Call 16023656442 (Option 4)

A Honeywell representative will review your contract and invoice to confirm whether a rate issue exists. If an error is identified, impacted invoices will be corrected.

You may also view your contract details by signing in to the MSP Reporting Portal and navigating to Contracts Management, and then select “view rates”.

You can cancel your invoice online and re-report with the correct TSN (Time Since New).  

• If it is in the current month, go to the MSP reporting portal, go to View Invoices, then View and Pay and click on “cancel this invoice”.
• If it is NOT in the current month, please contact Champs@HoneywellAerospace.com.  

To find your Honeywell Aerospace point of contact, select Contact Us from the top navigation on any page. On the Contact Us page, scroll to the Maintenance Service Plan (MSP) section for the appropriate contact information.

1. Sign in to the Contracts & Subscription section of the customer portal.
2. Locate your contract, select Renew Now, and follow the onscreen prompts.

1. Sign in to the Service Invoices section of the customer portal.
2. Use search or filters to locate your invoice.

Select View and Pay, then follow the onscreen prompts.

After signing in, go to the Case Management page to view the status of your cases. From there, you can review case details, upload documents, and respond to messages related to your cases or your company’s cases.