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Aircraft on ground (AOG)
Our dedicated support service teams are ready to assist you 24/7 worldwide with four-hour same-day service.
Need urgent support? We’re here 24/7, every day.
Place an AOG order
Fast response
24/7 global support
Four-hour same-day service
What you need to submit an AOG order
- Aircraft make, model and serial number
- Aircraft tail/registration number
- Operator/end-user name and address
- Location of ground aircraft
- Next scheduled flight/minimum equipment list (MEL) expiration date
- Any additional details regarding the aircraft’s current situation
Want to learn more about submitting an AOG order?
Urgent AOG support
+1 (602)-365-3099
*Press 4 any time after hearing the “calls will be recorded” message
**Please be ready to provide the required AOG information
AOG tech support
+1 (602)-365-3099
*Press 2 any time after hearing the “calls will be recorded” message
Search technical solution articles and receive technical assistance.
Still need help?
Watch the video to learn everything you need to know about Aircraft on Ground (AOG):
- What AOG is and how it works.
- Who it’s designed for and who we support.
- Where to find the required order information.
What our customers say
“The representative was clear, consistent with replies and gave full information on each email. There was detailed information given regarding the estimated ship date and this was improved upon, which is even better news! Thank you, Honeywell AOG.”
Frequently asked aircraft on ground (AOG) questions
You may place your AOG order by calling usor using our customer portal
You contact us
When contacting the AOG desk, we will gather all the details necessary to fulfill your request.
We identify a solution
We search our vast network to find a solution that works best for your situation.
We ship to your location
Once we identify the solution, we will ship it to your location.
Our AOG services are provided at no charge.
To process an AOG request, please provide the following information:
- Aircraft make, model and serial number
- Aircraft tail/registration number
- Operator/end-user name and address
- Location of grounded aircraft
- Next scheduled flight or minimum equipment list (MEL) expiration date
- Any additional details regarding the aircraft’s current situation
Our AOG service involves gathering your requirements, identifying a suitable solution from our extensive network and offerings and then shipping the necessary parts to your location
Please give us a call for urgent AOG assistance, and make sure you are ready to provide the required AOG information.
International: +1-602-365-3099
You will receive status updates via email alerts, phone calls and through online self-service options for your order and AOG request.
Start an AOG request
Ready to place an AOG order? Sign in to get started.
