Customer support & customer portal

After signing in, go to the Case Management page to view the status of your cases. From there, you can review case details, upload documents, and respond to messages related to your cases or your company’s cases.

1. Click Sign In in the topright corner of the screen and sign in with your username and current password.
2. Click your profile name in the topright corner and select Manage Password.
3. Under Account Information, select Change Password.
4. Enter the required information and select Update. Your password has been successfully updated

Getting started with the operational benefits of our Customer Portal is quick and easy—it all begins with registration. Using your company email will help automate the process and speed up account setup.

1. From the topright corner of the page, select Sign In, then click Create an Account.
2. Follow the onscreen steps to enter your details. Using your company email will help speed up registration and allow us to link you to your company’s account information.
3. You’ll receive a confirmation email containing an activation link. This link expires in 30 days and will take you to the signin screen. If you don’t see the email, please check your bulk or junk mail folder.
4. Create your password to activate your account. That’s it—you’re in! Welcome to the Customer Portal.

You can request updates to your company account by submitting a selfservice form here. Use this form to request:;

• Address updates
  • Soldto
  • Shipto
  • Billto
• New account setup
  • Shipto
  • Billto
• Einvoice email updates

1. Click the Sign In button in the topright corner of the screen. 

2. Sign In with your Username and Password. 

3. Click your profile name in the topright corner and select Manage My Account.

4. Select the Settings icon (gear icon) in the topright corner of the Account Information section  

5. Select "Update Account Information". 

6. You’ll be taken to your Personal Information page, where you can update your name, company email, role, daily activities, company name, business address, and contact details (city, state/province, ZIP/postal code, country, and phone number). 

7. Click "Update Information" when you're finished.

For security reasons, if you no longer have access to the email address used to register your username or Honeywell ID, you’ll need to reregister your account.

• For most users, your username is your email address. Try signing in with your email first.
• If your email is linked to multiple accounts, you’ll need to enter the specific username. If you don’t know it, choose the option to have your username sent to you by email.
• Honeywell employees should sign in using their EID/HID and LDAP password.
• If you’re still having trouble signing in, please contact us for assistance.

1. To become a Company Administrator, submit your request here.
2. Sign in
3. Once our team confirms that administrator access is enabled, you can begin managing user permissions.
4. Click your profile name in the topright corner and select Manage My Account.
5. On the Manage My Account page, select Company Users to view all users linked to your company.
6. Find a user by scrolling through the list or using the search field.
7. To remove access for a user who no longer needs it (for example, someone who has left your company), click the delete (trash) icon next to their name.
8. Confirm your choice by selecting Delete Account.
9. Once complete, you’ll see confirmation that the user has been removed.

1. Click Sign In in the topright corner of the screen and sign in to the Customer Portal.
2. Click your profile name in the topright corner and select Manage Account.
3. On the My Account page, select the Settings (gear) icon, then choose Update Email Address.
4. Enter your new email address in both fields and select Save.
5. A validation code will be sent to your new email address. Enter the validation code to confirm the change.
6. Your email address is now updated. You’ll be signed out and can sign in again using your new email.

If you no longer have access to the email address used to register your username or Honeywell ID, you’ll need to reregister your account for security reasons

If you selected Forgot Password but did not receive a validation code, try the following:

• Look for an email from IDAdmin@honeywell.com
• Check your Junk, Spam, Deleted Items, and Archive folders
• If you still don’t see the email, your company’s IT system may be blocking it
• Contact your IT administrator and ask them to allow emails from this address

1. Sign in to your account and select Manage My Account from your profile menu.
2. On the Manage My Account page, review the list of available applications.
3. Select Request next to any application you’d like access to.
4. If prompted, complete the request form and Submit. 
5. You’ll receive a confirmation on screen and by email once your access is approved. When approved, select Launch to start using the application.

Notes:

• Some requests are approved automatically; others may show a Pending status until reviewed.
• If you see Account Not Permitted, the application is not available for your company. 

   

Why clearing your cache helps: 
Your browser saves temporary files (called a cache) to help websites load faster. Over time, these saved files can become outdated or corrupted, causing pages to load incorrectly, display old information, or behave unexpectedly. Clearing your cache forces your browser to download the latest version of the website, which often resolves issues like loading errors, missing updates, or login problems.

Tip: Clearing the cache does not delete saved passwords when done correctly. If prompted, only select Cached images and files.

Clear cache/cookies:

Chrome: Settings > Privacy & Security > Clear browsing data

Edge: Settings > Privacy, search, and services > Clear browsing data 

Safari> Settings > Privacy > Manage Website Data > Remove All

Firefox > Settings > Privacy & Security > Cookies and Site Data > Clear Data 

After Clearing Cache/Cookies

• Fully close and reopen the browser 
• Try the site again
• If the issue continues, try a private/incognito window or a different browser